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IT Help Desk
IT Services Help Desk is here to provide IT support to staff and students of Robert Gordon University accessing RGU resources.
For information regarding scheduled and unscheduled outages of IT services please check our IT BULLETINS:
Current Known Issues:
*If receiving an error "Invalid login, please try again" when trying to log into CampusMoodle can you please next try logging into the password manager using the link below. Enter your UserID and password and if prompted to change your password please do so straight away. However if unable to log into the password manager please contact the IT Helpdesk using the webform also below.
*Using Safari on an iPad or iPhone there is a delay loading Password Manager. Try using an alternative free browser such as Opera for much quicker access.
*If you’ve received a ‘Single-sign on Access’ error then you have likely just changed your password, but you also need to now close down ALL browser sessions, then launch a new one to access RGU resources with your new password.
For help and info regards IT Accounts please see:
Hours of Support
| During Semesters 1 & 2 | During Vacations & Semester 3 | |||
|---|---|---|---|---|
| Monday to Thursday | 08:00 to 20:00 | 08:00 to 17:00 | ||
| Friday | 08:00 to 17:00 | 08:00 to 17:00 | ||
| Saturday | 10:00 to 14:00 | Closed | ||
| Sunday | 12:00 to 16:00 | Closed |
Ways to Contact the IT Help Desk
| ITHelpdesk@rgu.ac.uk | |
| By Telephone: | Extn 2777 or (01224) 262777 |
| In Person: | within Garthdee Library (Monday to Friday, 8.30am to 4.30pm) |
Frequently Asked Questions
Includes info about..
> Wireless
> MyApps
> Password problems
..and lots more!
Site Technicians
If you require urgent on-site assistance you may contact your local technician who will be happy to help. Follow the link below for contact details for each University site:
Feedback
We would be very interested to hear your views, in particular on the help desk and services pages. Did you find the information you wanted? Did you find it easily - was it where you expected? What other information would be useful to you?
Please click the link below to complete a feedback form.
